{"id":1271,"date":"2017-04-12T19:57:07","date_gmt":"2017-04-12T18:57:07","guid":{"rendered":"https:\/\/projetvertical.com\/en\/?page_id=1271"},"modified":"2025-10-21T19:39:13","modified_gmt":"2025-10-21T18:39:13","slug":"contact-2","status":"publish","type":"page","link":"https:\/\/projetvertical.com\/en\/contact-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"group\" data-bg=\"bg-contact\">\n<div class=\"grid space fit\">\n<div class=\"col-6-12 reservation\">\n<h1 class=\"h2\">Book with us<\/h1>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f121-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"121\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1271#wpcf7-f121-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"121\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f121-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<div class=\"button no-pad fr\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n\t<\/p>\n<\/div>\n<p><br class=\"clear\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<h2>Contact us<\/h2>\n<p>Projet Vertical offers a personalized service that will match your needs and availability. To book a Via Ferrata, zip line, rappel or climbing activity, please call our customer service directly, which is available 7 days a week, from 8 a.m. to 9 p.m.<\/p>\n<p class=\"h2\">(418) 997-8368<br \/>\n<a href=\"mailto:info@projetvertical.com\">info@projetvertical.com<\/a><\/p>\n<p>206, route\u00a0138 est, PO BOX\u00a02087, Beaupr\u00e9 (Quebec)<br \/>\nCanada G0A 1E0<\/p>\n<\/div>\n<div class=\"col-6-12 policy\">\n<article class=\"border\">\n<h2>Booking Policies<\/h2>\n<ul>\n<li>Learn more about our special rates for groups of 12 people or more.<\/li>\n<li>Accepted payment methods: Visa, MasterCard (upon reservation) \/ Visa, MasterCard, debit, cash (on-site).<\/li>\n<li>All rates are for one participant only and before taxes.<\/li>\n<li>Complete payment is required upon reservation.<\/li>\n<li>If you have to cancel less than 14 days before your reservation date, 40% of your payment will be kept.<\/li>\n<li>For any cancellation less than 48 hours before your reservation date, the totality of your payment will be kept.<\/li>\n<li>All activities will take place in case of simple rain.<\/li>\n<li>Projet Vertical reserves the right to delay or cancel departures in case of strong rain, strong winds or a storm.<\/li>\n<li>\u201cProjet Vertical\u201d will forbid departure to anyone under the influence of alcohol or drugs. In such a case, there will be no reimbursement.<\/li>\n<\/ul>\n<h2>RISK ACCEPTANCE<\/h2>\n<p>Each participant must fill in the risk acceptance form because taking part in any Via Ferrata, zip line, rappel or climbing activity.<\/p>\n<p><a class=\"button\" href=\"https:\/\/projetvertical.com\/wp-content\/themes\/projetvertical\/pdfs\/acceptation_risques_en.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">FILL IN THE FORM<\/a><\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"map\"><\/div>\n<section class=\"grid space fit\">\n<h2 class=\"blue\">Our team<\/h2>\n<div class=\"\">\n<div class=\"col-4-12 team\">\n<p><img decoding=\"async\" src=\"https:\/\/projetvertical.com\/wp-content\/themes\/projetvertical\/img\/contact-sfortier.jpg\" alt=\"S\u00e9bastien Fortier\" \/><\/p>\n<div class=\"hover content\">\n<h3>S\u00e9bastien Fortier<\/h3>\n<p>President<br \/>\n<a href=\"mailto:seb@projetvertical.com\">seb@projetvertical.com<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"col-4-12 team\">\n<p><img decoding=\"async\" src=\"https:\/\/projetvertical.com\/wp-content\/themes\/projetvertical\/img\/contact-jmercier.jpg\" alt=\"Janie Mercier\" \/><\/p>\n<div class=\"hover content\">\n<h3>Janie Mercier<\/h3>\n<p>Coordinator<br \/>\n<a href=\"mailto:ventes@projetvertical.com\">ventes@projetvertical.com<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"col-4-12 team\">\n<p><img decoding=\"async\" src=\"https:\/\/projetvertical.com\/wp-content\/themes\/projetvertical\/img\/contact-bg.gif\" alt=\"Janie Mercier\" \/><\/p>\n<div class=\"content\">\n<h3>Jobs available<\/h3>\n<p>Climbing Guide<br \/>\n<a href=\"mailto:info@projetvertical.com\">info@projetvertical.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"Book with us Contact us Projet Vertical offers a personalized service that will match your needs and availability. To book a Via Ferrata, zip line, rappel or climbing activity, please call our customer service directly, which is available 7 days a week, from 8 a.m. to 9 p.m. (418) 997-8368 info@projetvertical.com 206, route\u00a0138 est, PO&#8230; <a class=\"view-article\" href=\"https:\/\/projetvertical.com\/en\/contact-2\/\">View Article<\/a>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact.php","meta":{"footnotes":""},"class_list":["post-1271","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Projet vertical | via ferrata, tyrolienne et escalade<\/title>\n<meta name=\"description\" content=\"Projet Vertical organise des activit\u00e9s de via ferrata, de tyrolienne et d\u2019escalade. L\u2019\u00e9quipe de guides professionnels accompagne les passionn\u00e9s d\u2019aventure \u00e0 travers leur Projet vertical via la montagne \u00ae. Marque d\u00e9pos\u00e9e au Canada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/projetvertical.com\/en\/contact-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Projet vertical | via ferrata, tyrolienne et escalade\" \/>\n<meta property=\"og:description\" content=\"Projet Vertical organise des activit\u00e9s de via ferrata, de tyrolienne et d\u2019escalade. L\u2019\u00e9quipe de guides professionnels accompagne les passionn\u00e9s d\u2019aventure \u00e0 travers leur Projet vertical via la montagne \u00ae. 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